Why eleconcepts |
Expected Results |
Our Approach
How We Work
Why Teleconcepts – What Makes Us So Unique?
Good question!
What sets
Teleconcepts apart from the rest? What makes us unique? In
short, why Teleconcepts and not another consulting firm? There
are five differentiators:
1. Exclusive Telephone Focus
First and
foremost, Teleconcepts focuses exclusively on the telephone.
We
are NOT a field sales training and consulting firm that, “oh by
the way, does telephone work too.” We don’t dabble in other
areas. We don’t dilute our efforts.
Using the
telephone as a sales and marketing tool is our only concern.
We
see the telephone as a unique and powerful sales medium. As
such, it requires exclusive attention. It is not a side bar in
our work. We know its challenges and we know how to make it
work. Period!
2.
Business to Business Applications- Only
Second, we
focus on business to business applications.
We do not do any consumer based work. This allows us to
stay focused. Business to business tele-sales is far more
complex. Because it is more complex we know it’s not just a
numbers game. It’s not a simple matter of “smiling and dialing”
and it’s not about having a good script. You know that and I
know that.
And while the
telephone is a vital selling tool we know that it must integrate
with other elements of the business. We will make it work synergistically with the overall goals and objectives of
your company. This is not an easy task. It requires more
thought, more planning. It requires a solid strategy matched
only but a relentless implementation plan.
3.
Audit and Review Process
Third point:
We employ an approach to our services called: “The A&R
Process.”
It’s unique,
it is powerful and it works.
The “A&R”
stands for “audit & review.”
It’s our flagship service and what it means to you is a comprehensive
–virtually forensic- approach to analyzing your
tele-sales program. There is rarely a quick fix to any
challenge or problem. Our approach leaves no stone unturned.
Every element of your program is scrutinized and turned inside
out. If it needs fixing or re-engineering, we’ll find it and fix
it.
<click here to learn more about
the A&R process>
4.
Implementation
When you
ask our clients what makes Teleconcepts
so unique, the vast majority will say this: “implementation.”
Oh, sure we
do the glitzy, high level strategic stuff. Make no mistake about it. It is important stuff and we’re
pretty good at it. But it’s the ‘devil-in-details’, the
‘in-the-trenches’, the ‘down-and-dirty’ tasks and activities
that really make things happen. It’s at this level where you’ll
get the results you are seeking.
Any
consulting firm can give you a diagnosis regarding your program
and write you a ‘prescription’.
But precious few will roll up their sleeves and dig in. WE DO
EVERYTHING.
If you need
“scripting” and job aid development, we write them and deliver
them.
Training? Covered from a to z. Compensation and incentive
program? Can do. Coaching? Everyday. Need good people? We’ll
help you find them, select them, test them and hire them. Want
to integrate the telephone to your direct marketing campaign? We
do that too. Need key indicators to track results? Consider it
done.
It’s the not
so pretty stuff that really makes your program shine.
5.
Track Record – 17+ Years and Counting
You’ve heard
of the 2 year, 5 year and 7 year humps?
We’ve been there, done that.
We have 17+
years experience and counting. You will be hard pressed to find anyone –anyone- with even a third of
that experience. But what it really means is that over these
17+ years we have seen dozens of situations, challenges and
opportunities spread over a wide variety of industries. Each
client
<click here for our clients>
each product, each market, and each application brings an
unrivalled level of experience. That’s called depth of
knowledge. It works for you.
And, at the
end of the day, that depth of knowledge means one thing – no,
two things- to you:
First,
it means you will get the results you
want,
and second you’ll get the peace of
mind you need.
Expected Results
When you
work with us you can expect to see desirable and sustainable
changes in your tele-sales program.
So what does that really mean to you?
-
You can expect to have increased sales results and improved
profitability.
We fix the things that need to be fixed from top to bottom.
We provide “cures” not band-aid solutions. We work on those
activities that generate revenue and margin. This relentless
focus means a bottom line increase for you. Period.
-
You can expect your tele-sales team to be more successful,
more profitable, and more effective.
Contrary to popular belief telephone sales is not a
“numbers” game. Telephone selling is not about dialing, it
is about results. We give your reps the tools,
techniques, and tactics to be more effective and get the
results you want!
-
You can expect your managers to significantly
contribute to the sales effort.
We take managers out of the office and put them on the floor
where they belong. We show them how to monitor, how to
analyze and ultimately how to coach your sales team to
success. We make them leaders. More importantly, we show
them how to help your sales team sell more.
-
You can expect to have better quality sales reps.
The
majority of sales reps cannot sell effectively by telephone.
This is a fact. It takes a different breed of cat to sell by
telephone. We help you find them. And we show you how to
keep them. This saves you time and it saves you cost of
turnover.
-
You can expect to have better tools and jobs aids to help in
the selling process.
We
create the tools, processes and job aids you need to keep
your team focused and on track to sell more.
Our Approach
From time to time we are asked, “What’s it like to work with
Teleconcepts?”
Put another way, clients are sometimes curious about our
overall approach to their company. Here are some broad
aspects that give you a feel for us. (If you want the
“nitty gritty” details (the “how we do it” stuff) click here
and go to
“Services”.
- We are flexible.
Every single client we’ve worked with is unique and so
too is our approach. We know that one size does not fit
all. We do not use a cookie cutter approach to your
company. We assess your situation and we develop a
solution for you based on your situation.
- We are curious.
You will find we are a company of questioners. We ask
why. We ask it a lot. Any by being curious we get you to
think and to discover and to learn.
- We are innovative.
We are creative. Maybe it is because we are curious. We
test and explore. We have developed some incredibly
unique strategies and some astounding tactics that have
made some of our clients’ market leaders.
- We are responsive.
It’s easy to get a hold of us. We’re accessible. We are
not locked away in ivory towers. Pick up the phone or
send an e-mail and we’ll get back to you right away.
- We are informal.
If you are looking for a Brooks Brothers’ consultant in
a starched shirt with a silk rep tie don’t look here.
Our informal approach builds trust at every level. Trust
means
we can implement innovative ideas and get the results
you want.
- We are learners.
We feel we can learn just as much from you as you can
from us. In a way, we are thieves because we steal good
ideas from dozens of sources and we share them with you.
We do that because we know we don’t have the corner of
the idea market. Wish we did. But in the meantime, we’ll
continue to learn from you and others.
- We are fun.
Sounds a bit silly, doesn’t it? But we like what we do.
We have a lot of fun doing it. We use humor. We like to
laugh. We are serious about what we do but we enjoy
doing it. And it shows.
